Webhook Integration Guide

Overview

Our webhook system enables real-time notifications for message events in your conversations. When a message is created or processed in your conversation, our system sends HTTP POST requests to your configured webhook URL with detailed message information.

Quick Start

1. Configure Webhook

Add a webhook URL to your conversation configuration:

{
    "channel": "API",
    "usecase": "WORKFLOW_EXECUTION",
    "config": {
        "workflow_id": "123",
        "callback_url": "https://your-domain.com/webhook" // Required
    }
}

2. Implement Webhook Handler

=== “Django”

from django.http import HttpResponse
from django.views.decorators.csrf import csrf_exempt
import json

@csrf_exempt
def webhook_handler(request):
    try:
        payload = json.loads(request.body)
        # Process payload asynchronously
        process_webhook.delay(payload)
        return HttpResponse(status=200)
    except Exception as e:
        logger.error(f"Webhook processing error: {str(e)}")
        return HttpResponse(status=200)  # Always acknowledge receipt

=== “FastAPI”

from fastapi import FastAPI, Request
from fastapi.responses import JSONResponse

app = FastAPI()

@app.post("/webhook")
async def webhook_handler(request: Request):
    try:
        payload = await request.json()
        # Process payload asynchronously
        process_webhook.delay(payload)
        return JSONResponse(status_code=200)
    except Exception as e:
        logger.error(f"Webhook processing error: {str(e)}")
        return JSONResponse(status_code=200)

=== “Flask”

from flask import Flask, request

app = Flask(__name__)

@app.route('/webhook', methods=['POST'])
def webhook_handler():
    try:
        payload = request.get_json()
        # Process payload asynchronously
        process_webhook.delay(payload)
        return '', 200
    except Exception as e:
        logger.error(f"Webhook processing error: {str(e)}")
        return '', 200

=== “Express.js”

const express = require('express');
const app = express();

app.post('/webhook', express.json(), async (req, res) => {
    try {
        const payload = req.body;
        // Process payload asynchronously
        await processWebhook(payload);
        res.sendStatus(200);
    } catch (err) {
        console.error(`Webhook processing error: ${err.message}`);
        res.sendStatus(200); // Always acknowledge receipt
    }
});

=== “Spring Boot”

@RestController
public class WebhookController {
    @PostMapping("/webhook")
    public ResponseEntity<Void> handleWebhook(@RequestBody String payload) {
        try {
            // Process payload asynchronously
            webhookService.processWebhook(payload);
            return ResponseEntity.ok().build();
        } catch (Exception e) {
            logger.error("Webhook processing error: " + e.getMessage());
            return ResponseEntity.ok().build(); // Always acknowledge receipt
        }
    }
}

=== “PHP”

<?php

// Receive POST data
$rawPayload = file_get_contents('php://input');

try {
    // Parse JSON payload
    $payload = json_decode($rawPayload, true);
    if (json_last_error() !== JSON_ERROR_NONE) {
        throw new Exception('Invalid JSON payload');
    }

    // Log webhook receipt
    error_log('Webhook received: ' . $rawPayload);

    // Process payload asynchronously (using a job queue system like Laravel Queue or Gearman)
    processWebhookAsync($payload);

    // Always return 200 response
    http_response_code(200);
    echo json_encode(['status' => 'success']);

} catch (Exception $e) {
    error_log('Webhook processing error: ' . $e->getMessage());

    // Still return 200 to acknowledge receipt
    http_response_code(200);
    echo json_encode(['status' => 'received']);
}

/**
    * Example async processing function
    * In practice, this should use a proper job queue
    */
function processWebhookAsync($payload) {
    // Add to job queue or process directly
    // Example using Laravel Queue:
    // ProcessWebhook::dispatch($payload);
}

Technical Specifications

Delivery System

Protocol: HTTPS only (for security)
Method: POST
Content-Type: application/json
Timeout: 30 seconds per request
Retry Logic: 3 attempts with exponential backoff

Retry Configuration

Maximum Attempts: 3
Backoff Schedule:
- 1st retry: 4 seconds wait
- 2nd retry: 8 seconds wait
- 3rd retry: 10 seconds wait
Retry Conditions:
- Network errors
- Timeouts
- Non-2xx responses

Security Requirements

HTTPS protocol mandatory
Valid SSL certificate
Public endpoint accessibility
2xx status code response expected
IP whitelist recommended
Request signing (optional but recommended)

Webhook Payload

Structure

{
    "conversation_id": "uuid-string",
    "data": {
        "id": "message-uuid",
        "content": "Message content",
        "content_type": "TEXT",
        "filename": "document.pdf", // Only present for media messages
        "type": "USER_INPUT",
        "channel": "API",
        "status": "RECEIVED",
        "metadata": {
            // Optional custom metadata
        },
        "created_by": "user123",
        "updated_by": "user123",
        "created_at": "2024-03-21T10:00:00Z",
        "updated_at": "2024-03-21T10:00:00Z"
    },
    "timestamp": "2024-03-21T10:00:00.000Z"
}

Field Reference

Field	Type	Required	Description
conversation_id	UUID	Yes	Unique identifier for the conversation
data.id	UUID	Yes	Unique identifier for the message
data.content	String	Yes	The actual message content
data.content_type	Enum	Yes	Type of content (TEXT, IMAGE, VIDEO, DOCUMENT, AUDIO)
data.filename	String	No	Present only for media messages
data.type	Enum	Yes	Message type (USER_INPUT, SYSTEM, BOT)
data.channel	Enum	Yes	Communication channel (API, WHATSAPP, SMS)
data.status	Enum	Yes	Message status (RECEIVED, PROCESSED, FAILED)
data.metadata	Object	No	Custom metadata for the message
data.created_by	String	Yes	ID or name of the creator
data.updated_by	String	Yes	ID or name of the last modifier
data.created_at	ISO 8601	Yes	Creation timestamp
data.updated_at	ISO 8601	Yes	Last update timestamp
timestamp	ISO 8601	Yes	Webhook event timestamp

Best Practices

Performance

Quick Acknowledgment
- Return 2xx status immediately
- Process webhook data asynchronously
- Keep handler logic minimal
- Use background workers for processing

Idempotency Handling

def handle_webhook(payload):
    message_id = payload['data']['id']
    if is_already_processed(message_id):
        logger.info(f"Skipping duplicate message: {message_id}")
        return

    try:
        process_message(payload)
        mark_as_processed(message_id)
    except Exception as e:
        logger.error(f"Processing failed for {message_id}: {str(e)}")
        raise

Error Handling

Graceful Recovery

def webhook_handler(request):
    try:
        payload = json.loads(request.body)
        validate_payload(payload)  # Validate required fields

        # Store raw webhook for backup
        store_raw_webhook(payload)

        # Process asynchronously
        process_webhook.delay(payload)

    except json.JSONDecodeError:
        logger.error("Invalid JSON payload")
    except ValidationError as e:
        logger.error(f"Validation failed: {str(e)}")
    except Exception as e:
        logger.exception("Webhook processing failed")
        store_failed_webhook(payload)

    # Always acknowledge receipt
    return HttpResponse(status=200)

Logging Best Practices

def log_webhook(payload):
    logger.info("Webhook received", extra={
        'conversation_id': payload['conversation_id'],
        'message_id': payload['data']['id'],
        'content_type': payload['data']['content_type'],
        'channel': payload['data']['channel'],
        'timestamp': payload['timestamp']
    })

Testing & Development

Local Testing

Using ngrok

# Start ngrok
ngrok http 8000

# Update webhook URL
{
    "config": {
        "callback_url": "https://your-ngrok-url/webhook"
    }
}

Manual Testing

# Test payload generator
def generate_test_payload():
    return {
        "conversation_id": str(uuid.uuid4()),
        "data": {
            "id": str(uuid.uuid4()),
            "content": "Test message",
            "content_type": "TEXT",
            "type": "USER_INPUT",
            "channel": "API",
            "status": "RECEIVED",
            "created_at": datetime.now().isoformat(),
            "updated_at": datetime.now().isoformat()
        },
        "timestamp": datetime.now().isoformat()
    }

Webhook Testing Tools

webhook.site
- Quick webhook inspection
- Real-time request monitoring
- Headers and payload validation
- Response simulation

Custom Test Suite

class WebhookTests(TestCase):
    def test_webhook_handler(self):
        payload = generate_test_payload()
        response = client.post(
            '/webhook',
            json=payload,
            headers={'Content-Type': 'application/json'}
        )
        self.assertEqual(response.status_code, 200)

    def test_invalid_payload(self):
        response = client.post(
            '/webhook',
            data="invalid json",
            headers={'Content-Type': 'application/json'}
        )
        self.assertEqual(response.status_code, 200)

Monitoring & Troubleshooting

Health Checks

Metrics to Monitor
- Webhook delivery success rate
- Average response time
- Retry attempt counts
- Error rates by type
- Processing time distribution
Alerting Rules
- High error rate threshold
- Response time degradation
- Retry count spikes
- Failed delivery clusters

Common Issues & Solutions

Issue	Possible Causes	Solution
Timeouts	Slow processing	Implement async processing
	Heavy payload	Optimize payload size
	Network latency	Reduce processing time
SSL Errors	Invalid certificate	Update SSL certificate
	Expired certificate	Set up auto-renewal
	Certificate mismatch	Verify domain matching
404 Errors	Invalid URL	Check webhook configuration
	URL changed	Update webhook URL
	Service unavailable	Verify service status

Debug Checklist

Verify webhook URL configuration
Check SSL certificate validity
Monitor server logs for errors
Validate payload format
Test endpoint accessibility
Verify network connectivity
Check rate limiting
Monitor system resources

Support

For webhook-related assistance, please provide:

Conversation ID
Message ID
Timestamp of issue
Server logs
Webhook configuration
Error messages
Retry attempt logs

Rate Limiting

Maximum 10 concurrent webhook deliveries
Maximum 100 webhooks per minute per endpoint
Automatic back-pressure handling
Rate limit headers included in responses

Chat

Webhooks

Webhook Integration Guide

Overview

Quick Start

1. Configure Webhook

2. Implement Webhook Handler

Technical Specifications

Delivery System

Retry Configuration

Security Requirements

Webhook Payload

Structure

Field Reference

Best Practices

Performance

Error Handling

Testing & Development

Local Testing

Webhook Testing Tools

Monitoring & Troubleshooting

Health Checks

Common Issues & Solutions

Debug Checklist

Support

Rate Limiting

Chat

​Webhook Integration Guide

​Overview

​Quick Start

​1. Configure Webhook

​2. Implement Webhook Handler

​Technical Specifications

​Delivery System

​Retry Configuration

​Security Requirements

​Webhook Payload

​Structure

​Field Reference

​Best Practices

​Performance

​Error Handling

​Testing & Development

​Local Testing

​Webhook Testing Tools

​Monitoring & Troubleshooting

​Health Checks

​Common Issues & Solutions

​Debug Checklist

​Support

​Rate Limiting

Webhook Integration Guide

Overview

Quick Start

1. Configure Webhook

2. Implement Webhook Handler

Technical Specifications

Delivery System

Retry Configuration

Security Requirements

Webhook Payload

Structure

Field Reference

Best Practices

Performance

Error Handling

Testing & Development

Local Testing

Webhook Testing Tools

Monitoring & Troubleshooting

Health Checks

Common Issues & Solutions

Debug Checklist

Support

Rate Limiting